Privacy policy
Last updated October 30, 2026
This Privacy Policy explains how Home Benefit Services, a program of First Team Real Estate - Orange County (CA DRE# 01008773) (“we” or “us”), collects, uses and shares personal information through this website and when you contact us. It also explains your rights under California law.
- Information we collect
Information you give us. When you use our contact form, call, text or email us, we collect your name, phone number, email address, your message, and whether you agreed to be contacted by call, text and email. If you share your home story with us, we also collect the information and photos in your signed release.
Information collected automatically. Like most websites, our hosting provider keeps basic server logs, such as your IP address, browser type, the pages you visit and the time of your visit, to keep the site running and secure. This site does not use cookies, analytics tools, advertising pixels or other tracking technologies.
Fonts. This site loads fonts from Google Fonts, which means your browser sends your IP address to Google when the page loads. Google’s use of that information is covered by Google’s privacy policy.
- How we use your information
We use your information to answer your questions; confirm your eligibility for the program; connect you with a First Team agent; provide real estate services you request; send you calls, texts and emails you agreed to receive; publish your story if you gave us written permission; keep records required of licensed real estate brokers; and protect the security of our website and services.
- How we share your information
We share your information only as needed to serve you:
With First Team agents and staff who help you with your purchase or sale; with service providers who host our website, process our contact form, or help us send emails and texts or manage our contacts, under contracts that limit how they use your information; with lenders, escrow, title or other providers only when you ask us to or as needed for your transaction; and when required by law or to protect our rights.
We do not contact your credit union to confirm your membership.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months.
We do not share your mobile number or your text-messaging consent with any third party or affiliate for their own marketing.
- Text messages
If you ask us to reply by text, we will text you only about your question. If you also check the optional updates box on our contact form, we may send occasional updates about the Member Home Benefit by email and text. Consent to updates is not a condition of using the program. Reply STOP at any time to stop receiving texts, or HELP for help. Message and data rates may apply, and message frequency varies.
- How long we keep information
We keep personal information only as long as needed for the purposes above. California requires real estate brokers to keep transaction records for at least three years, and we may keep records longer when the law requires it or to resolve disputes.
- Your California privacy rights
If you are a California resident, you have the right to:
Know what personal information we have collected about you and how we use and share it; ask us to delete your personal information, subject to legal exceptions such as record-keeping requirements; ask us to correct inaccurate personal information; opt out of the sale or sharing of your personal information (we do not sell or share it); and not be treated differently for using any of these rights.
We do not use sensitive personal information to infer characteristics about you.
To make a request, email [email protected] or call (949) 400-2287. We will verify your request by matching information you give us with information we have. You may use an authorized agent, who must show us your written permission. We respond within 45 days.
Categories of information. In the past 12 months we have collected identifiers (such as name, email, phone number and IP address), customer records information, internet activity information from server logs, and, for member stories, photographs. We collect it from you, from your device, and from your First Team agent. We use and share it only for the purposes described above.
- Do Not Sell or Share My Personal Information
We do not sell your personal information or share it for cross-context behavioral advertising, so there is nothing you need to opt out of. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sale and sharing. If you have questions, contact us using the information below.
- Do Not Track
This site does not track visitors over time or across other websites, so it does not respond differently to Do Not Track signals.
- California “Shine the Light”
We do not share personal information with third parties for their own direct marketing purposes.
- Member stories and photos
We publish a member’s name, photo or story only with that member’s written permission, and with a parent’s or guardian’s permission for any child who appears in a photo. Members may withdraw permission at any time by contacting us, and we will remove the story from our website within 10 business days.
- Children
This website is not directed to children under 16, and we do not knowingly collect personal information from them.
- Security
We use reasonable safeguards to protect personal information. No website or transmission over the internet is completely secure.
- Links to other websites
This site may link to other websites. Their privacy practices are governed by their own policies.
- Changes to this policy
We may update this policy. We will post the new version here and change the “last updated” date.
- Contact us
Home Benefit Services
First Team Real Estate - Orange County | CA DRE# 01008773
4 Corporate Plaza Ste 100, Newport Beach, CA 92660
Phone: (949) 400-2287
Email: [email protected]